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Tanzania Safaris Packages Ata Booking Terms and Condition

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  • ACCOMMODATION
    Accommodation is normally quoted based on two persons sharing a twin room or tent. Single occupancy may attract a supplemental single occupancy charge. Hotels, Lodge and camps are named as an indication of category and, whilst The Company shall endeavor to actually use the named establishment, rooms may be reserved at similar establishments without liability or refund. Published prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.
    MEALS
    Three  table d’hôte meals daily. Some hotel may opt to provide buffet meal plan while other Al carte. Meals plan are stated on each program.
    ONLINE PAYMENTS - E -COMMERCE
    1. Customer Verifications:

    • Card holder paying for the service should be part of the group that is receiving the service.
    • If not part of the group, the client should state before hand and the relationship between the two made clear.

    Transaction Verification:

    • Upon arrival of any online Client ATA should request to see card used for the payments for the verification.

    3: Refunds and Reversal Process
    In case of any refund for any case that its payments done online will only be done through bank and through card that process the payments ... no cash will be refunded any online payments unless by Authorization from our Bank.
    TAXES & GRATUITIES
    The tour program includes hotel taxes as imposed by city and state government, as well as entrance fees to National Parks and Game reserves. Airport taxes are not included.
    Gratuities for the safari director and driver/guide are not included and are at the client’s discretion.


  • INCLUDED IN QUOTED RATE:

    Cost of obtaining passports, visas, excess baggage charges, items of a purely personal nature, such as drinks, laundry, telephone calls and cables, airport departure and other taxes (to be paid in U.S. dollars or acceptable foreign currencies),gratitude to driver /guides and safari director, excursions or deviations from the program
    Insurance if coverage for injury, illness or loss of effects while on safari is desired, it is highly recommended that personal and property insurance be obtained prior to departure.
    All payments for bookings during the Christmas and New Year seasons should be made by 1st November. The earlier you book the better to ensure accommodation availability.


    REGISTRATION
    ATA request A deposit of 50% at the time of booking. The remain has to be paid in 30 days before arrival, payment will be followed by receipt and contract agreement that shows the responsibilities terms and the full amount received to Arusha Travel Agency Ltd of P.O BOX 7024 Arusha Tanzania
    ATA advice that the person who take responsibility to pay for the group should travel within the group travel to our destinations unless otherwise shall need to submit to us all supporting documents that proof his ownership and relation to the account that appear to process money to our Account.
    CANCELLATIONS
    Prior to tour departure all cancellations must be in writing. Arusha Travel Agency Ltd will retain a percentage of the trip cost dependent upon the receipt date of the cancellation notice. If the trip is cancelled:
    • 35 days prior: 40% of tour cost is non-refundable
    • 34 – 15 days prior: 60% of tour cost is non-refundable
      • 14 - 7 days prior: 80% of tour cost is non-refundable
      • 6 days or less prior or no show: 100% of tour cost is non-refundable. 

        All payments done though online getaway will only be refunded through the same account that used to pay to our account, neither cash no cheque shall be applied to this kind of refund.

        We suggest you contact your insurance broker to discuss any trip cancellation coverage.


        UNUSED SERVICES
        There are no refunds for unused portions of the program. It is understood and agreed that refunds will not be made to passengers who do not complete the tour, for any reason whatsoever.

      • ARRANGMENTS
        Quoted tour rates include planning, handling and operational charges, and are quoted on the current rate of exchange and tariff as of 01st January 2016 in the event of an increase in foreign exchange or tariff rates, rates are subject to revision.

        It is compulsory to have full medical, emergency evacuation and repatriation cover for the time you are traveling abroad. You should also have adequate insurance coverage in the form of safari cancellation, loss or damage to personal effects, accidental death or injury.

        RESPONSIBILITY
        Arusha Travel Agency Limited give notice that all tickets, vouchers, and coupons issued by them and all arrangements for transport, or conveyance or for accommodations made by them, are made upon the express condition that neither Arusha Travel Agency nor its agents shall be liable or responsible for any direct, indirect, consequential or incidental damage, injury, death, loss, accident, delay or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control including without limitation any act of negligence or breach of contract of any third party such as an airline ,train, hotel, local ground handler etc who is to or does supply any goods or services for this trip. Without limiting the foregoing, Arusha Travel Agency limited are not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodation, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, force majeure, war quarantine, criminal activity, or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the passenger .Baggage is at “owners’ risk” throughout the tour unless insured.
        The right is reserved to alter or cancel the itinerary, at Arusha Travel Agency sole discretion, as may be deemed necessary or advisable .Arusha Travel Agency Limited reserves the right to decline to retain any passenger on any of its tours if, in its sole dissection, it deems retaining any such passenger as be being detrimental to the tour.
        By booking and paying a deposit for a safari to Arusha Travel Agency Ltd, you are deemed to have accepted the liability and insurance clauses outlined above and are also deemed to have understood and accepted all of the booking conditions.

 
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